Mensuração do boca-a-boca deve usar métricas específicas
Sexta, 2 de Fevereiro de 2007 - Alessandro Barbosa LimaGodes & Mayzlin já diziam em 2003 que:
(…) word of mouth can and should be measured just as all of the other key metrics of a company’s success are typically measured. Just because it is a difficult phenomenon to get one’s hands around doesn’t mean that it should be thought of as purely “qualitative.” We […]